We are open Monday to Friday 9am to 5pm but at busy times the office may not be fully manned. Please leave a voicemail message or send an email and we will respond usually the same day.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- All orders are sent by Royal Mail Small Parcels – Monday to Friday. Royal Mail delivery times are three to five working days but often items will be received next day. We endeavour to hold most products in stock but from time to time certain products may be on backorder with our suppliers, We always try to contact you with an order update.
- Orders are usually dispatched within 48 hours or receipt. If we cannot meet this timescale we will endeavour to advise you of any delay.
Privacy & Security
PCI-DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.
- These rules apply to anyone who is storing, processing or transmitting credit card data. We are externally audited every year by Stratsec (BAE Systems) to ensure the highest level of data protection available for our merchants.
- We values your privacy, and therefore do not disclose information to third parties. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item, and to store delivery addresses when you register. There is an option to store a cookie on the PC when you first register.
When you pay for goods your details are passed through our payment service provider system purely for payment processing and anti-fraud purposes, for your protection.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 . We will collect any information given at the time of the ordering process only to enable us to input and process your order.
Returns & Replacements
It’s important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. You have fourteen days to return your items, but if you change your mind about your purchase, it can make your return easier and quicker to administer if you contact us as soon as possible at firstname.lastname@example.org
- Find the product you want.
- Click ‘Add to basket’ button.
- Once you have added all your items to your basket, click the checkout method you want to use, either Paypal or using eWay our Pyment Service Provider
- You will receive an order acknowledgement email and receipt for your payment
If you have created an account at checkout, you will be able to login to this site to view the details and status of current and past orders.